The following terms and conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with these terms and conditions.

By proceeding to book you agree and accept the Terms and Conditions of the HIQ-Tourism Website and its travel Partners. You further acknowledge that HIQ-Tourism operates as a reseller of flights and all content that appears on our website is sourced from a GDS (Global Distribution Service) or from the Airline Directly via an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be imposed. By booking the selected flight with us, you confirm that you have checked that there are no travel restrictions, in both your country of departure, transit and arrival, that may affect your booking and that you have satisfied yourself on behalf of all HIQ-Tourism in the booking that you can proceed with the booking. Please also check the entry requirements of your destination country as a quarantine period or testing might be a requirement when flying in from GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates) and Egypt. HIQ-Tourism cannot be held liable for any operational changes, cancellations or consequential damages incurred by you, or any passenger in the booking, in the event that flights are not able to operate as planned, including any disruptions, cancellations or changes to planned schedules. Please note that in the event that a flight is disrupted or cancelled due to travel restrictions being imposed that each airline will have their own policy in this regard, which will apply to your booking.

Nature of the services rendered by HIQ-Tourism

HIQ-Tourism renders the service of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries (‘the Services’) pursuant to which the general public shall

• have access to the portal,
• be entitled to set certain travel, accommodation and/or other service criteria based on information gleaned from the internet,
• request quotations and
• be entitled to confirm bookings and place reservations relating to travel, accommodation and/or other service requirements

For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you choose to speak to a HIQ-Tourism Live Agent.

Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions by proceeding with the booking on the passenger information page, prior to the conclusion of any transaction with HIQ-Tourism. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person/Company in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).

Please be advised that unless requested otherwise upon making the reservation, HIQ-Tourism is authorised to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the reference number for the booking. HIQ-Tourism accepts no responsibility for any changes made by any of the listed Passengers in a booking.

Third Party Service Providers

HIQ-Tourism provides Clients with the services either itself or acting on behalf of Principals engaged in or associated with the travel and/or accommodation industries, such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the Principal’). HIQ-Tourism represents the Principal as agents only AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm or death (except if such loss or damage arises from the gross negligence or wilful misconduct of HIQ-Tourism or any person acting for or controlled by HIQ-Tourism), which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise.When you make a booking with us, you acknowledge and agree that we act only as an agent for the third party service provider, which is solely responsible to provide you with the travel or service which you have booked

The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be solely against the Principal. HIQ-Tourism shall, as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity of the Principal. .

Please be advised that when making an online booking it is not possible to display the fare conditions of a particular ticket. Should you wish to inquire about this before confirming a booking you should contact a Live Agent for assistance.

Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as: seating, special meal requests or printing boarding passes. This is subject to change without notice to you. By agreeing to these terms and conditions upon making your booking you agree to accept this condition.

It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the Principal’s Conditions’).

The specific airline's or third parties' terms and conditions may apply.

Destination Selection

The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that HIQ-Tourism has no control over information compiled by the Principal. Accordingly HIQ-Tourism CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In addition to the above HIQ-Tourism cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.

Payment and Payment Terms

The Payment is due immediately by Visa, Master, American Express or Diners Credit Card, Electronic Funds Transfer, Cash Deposit at a bank, or if a Kiosk booking, cash payment to the Kiosk teller, whichever is applicable, and must reflect in the bank account of HIQ-Tourism by midnight by midnight of the local time on the day that the Booking was made. If the Payment is not received as stated above, HIQ-Tourism or Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment (less any cancellation and administration fees) shall be refunded to the Client within 48 hours of the cancellation being processed. In the event that the Payment was made after the aforementioned deadline, and should HIQ-Tourism inform the Client by means of a revised Quote that the Booking remains available at a higher price, the Client may choose to proceed with the Booking at such higher price, in which event theCLIENT WILL BE LIABLE for any difference between the original Quote and such higher price, and the revised Payment must reflect in the bank account of HIQ-Tourism before the deadline stipulated in the revised Quote in order to secure the Booking.

All transactions are processed in local currencies unless otherwise specified. The applicable conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from another country outside of the country you are booking in and/or in another currency other than local currency. The Additional Charges are driven by the global treasury of the applicable credit card and are impacted by the change in daily exchange rates. HIQ-Tourism shall therefore NOT BE HELD LIABLE for any Additional Charges levied by the applicable merchant, or bank pursuant to the confirmation of a Booking.HIQ-Tourism, or HIQ-Tourism for Business does not offer credit, unless otherwise agreed.

Quotes

Quotes are provided at the ruling daily exchange rate. Until HIQ-Tourism has received Payment, we RESERVE THE RIGHT to amend any Quote. Should the Quote be increased as a result of an exchange rate fluctuation, the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON DEMAND. Any decrease in the QUOTE prior to the date of Payment will be reflected in the Quote itself. The onus will be on the Client to check that there have been no changes in the Quote prior to making the Payment. Airfares are subject to the price and conditions quoted by the airlines. However, once Payment has been received, the Quote is guaranteed, PROVIDED THAT the payment was made by midnight on the day that the Booking was made. Should the Client be a group booking and the group number deviate from the number required for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the PrincipalCANCELLING THE BOOKING AND RETAINING any payment made, and HIQ-Tourism will be entitled to retain any service fees charged. HIQ-Tourism/HIQ-Tourism for Business accepts no liability for bookings that have been cancelled because no payment has been forthcoming.

Service Fee

These fees cover the costs incurred by HIQ-Tourism in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for any additional services rendered, such as cancellation requests or changes to your booking.

Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees vary depending on the number of Passengers in a booking, the service provider or the destination and the service being provided. Should you book online these fees will be clearly displayed on the payments page before your booking is confirmed. Should you book with a live agent these will appear on your quotation.

Amendment Fees

An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged by the relevant Principal.

Travel Documents

Documents (for example booking confirmations, itineraries etc.) shall only be prepared and released to the Client on receipt of the Payment.

Name Change Requests

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Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S NAMES and ensure that it is as per the passport/identity document. Should the spelling of any HIQ-Tourism's name not match the passport/identity document the airline may not allow you to board the plane or should you require a name change, and should it be permissible, airline penalties may apply. Please note that some airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new ticket. HIQ-Tourism accepts no liability in this regard.

Passports, Visas & Health

It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before travelling. HIQ-Tourism will endeavour to assist the Client if requested, but such assistance will be at HIQ-Tourism’s discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, HIQ-Tourism IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES HIQ-Tourism against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements.

Warning: Malaria and other tropical Diseases

Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria and other tropical diseases such as yellow fever. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary fall in high-risk areas and the Client is STRONGLY ADVISED to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner and/or travel clinic well before departure.

Cancellation

In the event of the Client cancelling the Booking, HIQ-Tourism shall have theRIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by HIQ-Tourism, provided that HIQ-Tourism shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less HIQ-Tourism’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of HIQ-Tourism. HIQ-Tourism will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by HIQ-Tourism in terms of this Condition.

Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.

Unscheduled Change/Disruption

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of HIQ-Tourism, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these expenses may be covered by travel insurance, should this be applicable, it is the Client’s responsibility to confirm the specific provisions of the travel insurance.

. In most instances the Principal/s will make the change/s/disruption/s known to HIQ-Tourism and in this instance, time permitting, HIQ-Tourism will make every effort to pass this information onto you using the contact details provided at the time of making the booking. Please note that it is the Principal’s duty to inform the person who made the booking of any changes to the booking, however there are times when this information is not timeously relayed so it is important to ensure that when travelling you have access to the email address used at the time of making the booking. It is also recommended that both 72 hours and 24 hours before flying you confirm your itinerary both when departing from your country of origin and when making your return journey. Once checked in you will be notified in the unlikely event of changes to your flight. HIQ-Tourism cannot be held liable for failing to advise you of any changes, even when these changes had been communicated by the Principal/s to us as there may be delays in relaying this information to you, due to operating hours or technical delays.

Itinerary Variations & Transfers

While every effort is made to keep to the final itinerary, the Principals reserve the right to make changes intended for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such variations in the final itinerary do not constitute any reason for a refund and HIQ-Tourism shall NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S RESPONSIBILITY to check each amendment to the itinerary. Please note that no passenger who has not utilised an outgoing flight on a return ticket will be allowed to make use of the return trip, except where, should it be permissible, prior arrangement has been made with the airline.

Promotional Products

Promotional products and packages offered on promotion and under discounted rates are valid for a limited period. Any deposits or payments made in full for confirmed bookings during this period are non-refundable, non-exchangeable or non-changeable (subject to the relevant Consumer law), unless otherwise specified at the time of booking. Deposits only apply to offline bookings, as agreed between the Client and HIQ-Tourism.

Car Rental

The person listed as the driver of the vehicle must present a Botswana driver’s licence or an international driver’s licence when renting a car overseas. When collecting a car rental the driver must also have a valid credit card to present at the time of collection. The credit card must be in the name of the driver of the vehicle.If a credit card was used to pay for the booking, in most cases it should be the same card. Please be aware that specific terms and conditions of selected car rental companies will apply to your booking. Please refer to terms and conditions below. Please note that this list is not exhaustive and should the specific terms and conditions of the Service Provider not be listed please ensure that you make an effort to locate them and peruse them before making your booking.

Law & Jurisdiction

These Conditions shall be governed by the law of the County where the Seller is located and the jurisdiction of local courts will govern the relationship between the Client and HIQ-Tourism.

Special Requests

Clients who have special requests must specify such requests in writing to HIQ-Tourism at least 48 hours prior to their outbound flight. Whilst HIQ-Tourism will use its best endeavors to accommodate any such requests, it does NOT GUARANTEE that it will always be able to do so.

Amendments of these Conditions

HIQ-Tourism reserves the right to make changes to these terms and conditions without further notice to the Client. In this instance the terms and conditions applicable at the time of making the booking will remain relevant to the respective booking.

Refunds

NO REFUNDS will be considered in any circumstances whatsoever by HIQ-Tourism if the Client has not purchased the “Trip Cancellation and Refund Guarantee Product” at the time of making the booking. Refunds by the Principals will be subject to their respective terms and conditions. HIQ-Tourism will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.

Some air tickets are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle you to any refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties are imposed by the airline. Trip cancellation and interruption insurance are therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.

Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account the booking was originally paid with. This can take as long as 6 (six) months to a year or longer to obtain from the airline. Standard processing time for refunds is 6 to 8 weeks depending on the airline. For hotel bookings, the supplier will refund HIQ-Tourism and we’ll refund the credit card you used when making your reservation. This usually takes approximately 4 weeks.

Foreign Exchange Regulation Compliance

Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY. This will apply especially when the Client instructs HIQ-Tourism to make and pay for travel arrangements on the internet.

E-ticketing: Documents required for travelling

It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all relevant travel documents prior to commencing with his/her travels. For example, the Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable, their passport or identity document at the check-in counter for their accommodation. Certain airlines require the physical credit card, used to make payment, to be presented at check-on or a copy of the credit card and the card-holders ID, in addition the above mentioned documents. The requirement to have a valid passport or identity document an/or an unabridged birth certificate will apply to all members of a travelling party and for each minor travelling (including infants).

Internet Bookings

If the Client requests or instructs HIQ-Tourism to effect bookings via the internet, the ClientIRREVOCABLY AUTHORIZES HIQ-Tourism to do the following on its behalf (1) make any selections of and for the proposed travel arrangements (2) inform the Client of the prices attached to the proposed travel arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such booking and ancillary services.

Limitation of Liability

HIQ-Tourism, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART OF HIQ-Tourism, UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF HIQ-Tourism AND SUCH CLAIM IS LODGED IN WRITING WITH HIQ-TOURISM WITHIN 30 (THIRTY) DAYS AFTER THE DATE ON WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A LIMITATION OF R10 000 PER CLIENT PER BOOKING AND UNDER NO CIRCUMSTANCES WILL HIQ-Tourism BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.

Legal Fees

In the event that HIQ-Tourism has to engage a lawyer to enforce any of its rights in terms of these Conditions or otherwise, and in the event that HIQ-Tourism is successful in the enforcement of such rights, the CLIENT WILL BE LIABLE for all legal fees at an attorney and own client scale.

Confidentiality

Subject to statutory constraints or compliance with an order of court, HIQ-Tourism undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

Confirmation of Travel Arrangements

It is advisable that all onward travel arrangements (local, international and on return to RSA, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure with the airline.

Social Media

You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.

We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally, or take such other action as we reasonably deem appropriate.

Feedback

If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our dedicated customer experience team, within 96 (ninety six) hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.

We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please contact customer care at: gm@b2b-mct.com

General Terms and Conditions for Online Bookings

Bookings Online

Please note that over and above the online terms and conditions as set out below (‘the Online Conditions’), all online Bookings made via the Sites are subject to the Conditions which appear above. Where there is a conflict between the two, the Conditions will prevail.

Intellectual Property

The Sites are owned by HIQ-Tourism and the domain names are registered in the name of HIQ-Tourism. All intellectual property rights in and to the aforementioned vests in HIQ-Tourism. None of the content or data found on the Sites may be reproduced, sold, transferred, or modified without the express written permission of HIQ-Tourism.

Newsletter

Newsletter Terms and Conditions

By subscribing to our newsletter you agree to receive emails from us. The aim of our newsletter service is to keep our Customers updated about promotions, deals or other services as we deem necessary or relevant to you. The subscription to our newsletter service is not mandatory.

1. Frequency

The frequency of the newsletter will vary according to seasonality and promotional material relevant to our Customers.

2. Limited Liability

We reserve the sole right to either modify or discontinue the newsletter, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

We reserve the sole right to unsubscribe users / visitors from our newsletter service, without notice . We will do so with any subscriber we deem registered with fake data.

3. Privacy policy

We will not share your details without your consent. Should you click on any third party advertisement, it will take you to the Third party’s website where you will be required to agree to their privacy policy and terms of service before proceeding.

You will be able to unsubscribe from the newsletter at any time.

By purchasing on our website you are automatically opting in to receive our newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect your purchase.